Refund policy

At iAmore Mio, we stand behind the quality of our products. We hope that you are satisfied with your purchase. If for any reason, you are not satisfied with your purchase, please contact us immediately with your concern. We know the importance of these purchases and we will make the situation right.

Returns

We accept returns for unworn products in original condition and packaging. We will replace items if they are defective or damaged. If you need to returns, send us an email at service@iamoremio.com and we will provide the RMA document and instructions. All returns must be accompanied by a valid Return Merchandise Authorization (RMA) number. Returns received without an RMA number will not be accepted and will not be eligible for refund, replacement, or credit.

    You will be refunded the value of the products on your order, minus a 5% restocking fee.

    Items being returned must be arrive within 7 days at our facility for us to honor this. For any other reason, if the product is not returned within 14 days after the delivery date, you will be issue a store credit or a refund of 85% of the item amount. Non-refundable after 30 days. (Except for non-refundable or non-exchangeable items).

    We will not accept delivery if we have not authorized the return.

    • Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
    • Insurance coverage must be for full value of items as we is not responsible for lost or damaged shipments.
    • You are responsible for any shipping and handling charges incurred.
    • We are not liable for lost or damaged items while in transit. It is the buyers responsibility to file a claim with your shipping carrier within their time frame.
    • Additional fees may apply for abuse of return privileges, not following guidelines, or sending unaccepted items.
    • Upon processing your return, we'll refund via original payment method within few business days after receipt.


    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

    • Custom, custom cut, special or personalized orders,
    • Digital downloads,
    • Items on sale.
    Cancellations
    We do not accept cancellations. Please contact us immediately if you have any issues with your order. Cancellations are reviewed on a case-by-case basis and may be subject to a 5%-50% fee to cover processing costs already incurred.

    Late or missing refunds
    If you haven’t received a refund within a week, first check your bank or your credit card company, it may take some time before your refund is officially posted.

    Any questions please contact us at service@iamoremio.com. 

     
    Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges
    We only replace items if they are defective or damaged. If you need to exchange send us an email at service@iamoremio.com for RMA number and and return instructions.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

    All returned shipping you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.