We accept returns for unworn products in original condition and packaging. We will replace items if they are defective or damaged. If you need to returns, send us an email at service@iamoremio.com and we will provide the RMA document and instructions. You will be refunded the value of the products on your order, minus a 5% restocking fee.

Items being returned must be arrive within 7 days at our facility for us to honor this. For any other reason, if the product is not returned within 14 days after the delivery date, you will be issue a store credit or a refund of 85% of the item amount. Non-refundable after 30 days. (Except for non-refundable or non-exchangeable items).

We will not accept delivery if we have not authorized the return.

  • Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
  • Insurance coverage must be for full value of items as we is not responsible for lost or damaged shipments.
  • You are responsible for any shipping and handling charges incurred.
  • We are not liable for lost or damaged items while in transit. It is the buyers responsibility to file a claim with your shipping carrier within their time frame.
  • Additional fees may apply for abuse of return privileges, not following guidelines, or sending unaccepted items.
  • Upon processing your return, we'll refund via original payment method within few business days after receipt.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom, special or personalized orders,
  • Digital downloads,
  • Items on sale.

Q: How do I take care of pearls?

As organic gems, pearls are vulnerable to chemicals found in cosmetics, hair spray, and perfume. To preserve the luster of your pearls, always put on your jewelry after applying makeup and styling products. Pearls can also be harmed by perspiration. Before placing your pearls back into the jewelry box, wipe them gently with a soft cotton or bamboo cloth.

Q: How do I clean pearls?

Never use an ultrasonic cleaner on your pearls. It can damage their nacre. Occasionally wipe your pearls gently with a cloth dipped in mild, soapy water. Then rinse the cloth in fresh water and wipe the pearls clean. Dry them with a soft cloth, such as cotton or bamboo. If pearls come into contact with an acidic substance such as fruit juice, vinegar, or other chemicals, immediately wipe them clean with a soft cloth. Be careful not to submerge your pearls in water as this will weaken the silk thread.

Q: How do I maintain pearl jewelry?

From time to time, check the clasps or screws holding your jewelry together. With frequent wear, even well cared for pearls may loosen and will require restringing. If they're worn consistently, pearl strands should be restrung every one to two years.

Q: How should I store pearl jewelry?

Contact with other jewelry may scratch pearls. Avoid tangles by fastening clasps and laying each jewelry piece in a separate compartment of your jewelry box. When traveling, use a protective jewelry pouch or wrap each item in a soft cloth. When stored too long, pearls can dehydrate. The oils from our skin help rehydrate pearls and maintain their luster and color, so wear them frequently.